Purchase Price
All prices are in Australian Dollars (AUD) and include GST.
We reserve the right to vary the prices displayed on the Website from time to time and without notice.
Payment
We have chosen Paypal as they are a faster, safer and more secure payment option, and there is no need to have a Paypal account to use it. To make things even more convenient for you we now also have the option of Afterpay. If you would prefer to pay via direct deposit please email us your order and ask us to send you an invoice.
Orders within Australia
- Postage and handling is FREE* on orders over $150. Orders under $150 are charged at a flat rate of $8.95. We also have many products with free shipping.
- We aim to ship orders within 24 hours, however from time to time it can up to 72 hours to have your order packaged and dispatched.
- Within Australia your delivery will be received within 1-7 days. In more remote, and regional, areas and WA this can take longer. Please allow up to 10 working days to receive an order.
- We use either Fastway Currier or Australia Post and we will provide you with a tracking number once you order has been dispatched.
- Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect. Please note: We do not deliver to PO Boxes.
Overseas orders
Delivery overseas to select countries is available upon request. Please contact us with your order details and your postal address, to obtain a postage quote. We will only post your parcel via Registered or Express delivery. We use PayPal as a payment method for overseas orders and you will be sent a PayPal invoice for your order once your order and shipping rates have been approved. Shipping times overseas are estimated at between 10 to 21 days depending on your location and we will provide a more accurate estimate of delivery, at the time of placing your order.
Loss & damage
- Missing or non delivered parcels need to be reported to us within 30 days within Australia and 60 days internationally.
- It is your responsibility to contact us if an order is missing, incorrect or damaged. Please contact us immediately via email at sales@mamasnaturalmagic.com.au.
- If an order is lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be dispatched according to our discretion following our investigations.
- We are not liability for any loss or damage of items lost, stolen or damaged after they have been delivered. We will not be held liable for any loss or damage resulting from late delivery.
Refund Requests
Me Luna Australia adheres to the Australian Consumer Law for consumer guarantees and returns.
We check your products before posting to ensure they are not faulty and every item is packaged with great care. If a package, arrives damaged or not at all, please contact us immediately by email. Please do not return products without first contacting us. If you believe a product is faulty, please contact us. We generally do not offer refunds for change of mind, but we are keen to help and may at our discretion.
If you would like to request a refund, please email us with details of the product you wish to return and why. We will consider the request and confirm by return email (usually within 5 business days) whether a refund of the purchase price will be granted. If a refund is granted we will provide you with our return postal details. Please then pack the products safely into a suitable box, address the parcel and post it back to us. Take care of packaging the items as we cannot take responsibility for any damage that occurs in return transit. Once we have received the parcel and verified that the items are unused and undamaged, we will send you another email confirming that the goods have been received and that we are processing your refund. Please allow 2 – 7 days for the refund to appear on your credit card in accordance with usual bank processing times. We reserve our rights to refuse a refund request if we are not satisfied with the circumstances of the request, or if the goods are received by us in a condition that is not unused, undamaged, unwashed and unworn, in the original, undamaged packaging and in as-new re-salable condition.
Cancelling Your Order
If you wish to change your order or cancel it, please contact us as soon as possible. We will happily refund your payment or make changes, as long as we haven’t already sent your order.